IT Service Technologist Jobs at Accenture, Seoul, Korea

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If you join Accenture you can make great ideas happen for some of the world’s most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.

Responsible to maintain IT Infrastructure of Accenture Seoul office and provide IT troubleshooting and user support

Local Network Engineering(LNE) and Administration

If you join Accenture you can make great ideas happen for some of the world’s most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.

Responsible to maintain IT Infrastructure of Accenture Seoul office and provide IT troubleshooting and user support

Local Network Engineering(LNE) and Administration

  • Manages local operational activities for data network services
  • Administrates local firewall and proxy server
  • LAN connectivity troubleshooting:
  • Server connectivity
  • Ensures the network and all related equipment are in working condition
  • Conducts regular connectivity Performance Tuning
  • Keeps and maintains cable records and wiring diagrams
  • Perform installation and repair of network components
  • Responsible for modification, repair and preventative maintenance on all network equipment and related systems
  • Performs hardware and software moves, add and changes
  • Manages overall operational activities for voice/data network services.
  • Manages programming/engineering activities for voice/data network design, development, and implementation.

Voice System Administrator

  • Perform required voice systems operations tasks systems including all adds, moves, changes, system programming, reporting, system security and call accounting (IP Telephony, Cisco Call Manager, UM, OCS).
  • Fault monitoring of all voice communication systems including escalation to vendor/carrier maintenance/help desk sections and monitoring of results.
  • Maintenance of documentation including carrier services, extension allocations, system configurations and floor maps.
  • Manage and deliver solutions according to the SLA.
  • Classify, prioritie s and escalate problems to the appropriate voice specialists.
  • Ensure a high level of quality client service is provided to the practice.
  • Provide 2 nd level support for resolution of Telecom (Voice) problems.
  • Manage and deliver Voice related solutions to the firm as project lead or project team member as required.
  • Identify and resolve/escalate all problems, requests and outages to Management as appropriate.
  • Responsible for the technical capability of the Voice Assistant and Analysts, this includes training and ongoing education.
  • Responsible for the administration of the voice system directly or delegated as appropriate.
  • Responsible for continuous improvement and innovation, this includes investigation of emerging technologies and associated recommendations and projects

Windows Server Administration

  • Performs Windows server administration setup – AD/DNS/DHCP/ File server / Print server / DFS server
  • Performs System upgrade
  • Maintains integrity of the standard operating system environment
  • Performs system software upgrades

Workstation Management and Support Services

  • Provides technical support to internal customer workstations.
  • Performs evaluation, installation and integration of standard third-party packages and advancement of current systems.
  • Resolves reported workstation problems related to hardware, operating systems, and configuration issues through troubleshooting and research.
  • Prioritizes and updates problem status information.
  • Maintains data integrity and security for workstations environment.
  • Performs installations, upgrades and backups as requested/necessary.
  • Responsible for workstation upgrades and retirement programs
  • Planning
  • User information dissemination
  • Implementation
  • User supports
  • Ghost Image Management
  • Provides technical support to internal PC systems customers
  • Resolves reported PC problems related to hardware, operating systems, and configuration issues through troubleshooting and research
  • Maintains data integrity and security for PC environment

Helpdesk Support

  • Supports and troubleshoots problems for servers, network , client connectivity
  • Supports and troubleshoots problems related with PC including MS Windows, Office and its component(Windows Networking, TCP/IP), H/W, S/W etc

Qualifications:

  • University degree or equivalent experience in technical support environment
  • Up-to 1~5+ year experience with local office support operations, data communications, basic networking operations and hardware/software support
  • Microsoft operating systems and applications
  • Computer and peripheral hardware
  • VMS(UM), Cisco Mall Manager
  • Local Network Administrator
  • Familiarity with a variety of computers, operating systems, and client/server technologies (ideally platforms used by the firm)
  • Fluent English
  • Well developed interpersonal, communication skills
  • Having service mind and client service attitude
  • Proficient
  • problem solving and analytical skills
  • Aptitude to multitask workloads
  • Korean should be fluent.

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