Support Engineer Job at Microsoft, Seoul, Korea

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AMAZING THINGS HAPPEN HERE!

At Microsoft, we’re about helping customers realize their potential. From gamers to governments, moms to mega-corporations, we serve just about every kind of customer, all over the globe.

Many people think Microsoft = software. We do do software-but we also do hardware, services, research, and more. We work on PC operating systems and applications-like Windows and Windows Live. Products for IT professionals and developers-like Windows Server and Visual Studio. Online services such as Bing and MSN. Business solutions like Office and Exchange. And devices like Xbox, keyboards, webcams, and mice. We’re passionate about what we do.

What this means if you come to work here is opportunity-to do things that make a real difference in millions, even billions, of lives. To reach your potential. So why not take a closer look at Microsoft? We think you’ll find that amazing things really do happen here.

Job Summary

AMAZING THINGS HAPPEN HERE!

At Microsoft, we’re about helping customers realize their potential. From gamers to governments, moms to mega-corporations, we serve just about every kind of customer, all over the globe.

Many people think Microsoft = software. We do do software-but we also do hardware, services, research, and more. We work on PC operating systems and applications-like Windows and Windows Live. Products for IT professionals and developers-like Windows Server and Visual Studio. Online services such as Bing and MSN. Business solutions like Office and Exchange. And devices like Xbox, keyboards, webcams, and mice. We’re passionate about what we do.

What this means if you come to work here is opportunity-to do things that make a real difference in millions, even billions, of lives. To reach your potential. So why not take a closer look at Microsoft? We think you’ll find that amazing things really do happen here.

Job Summary

The Support Engineer is responsible for providing quality support with a high degree of customer satisfaction and providing responsive & reliable technical solutions and information to Microsoft customers.

Responsibilities

  • Provide telephone based and electronic support to customers by answering inquires and assisting customer incidents on a daily basis
  • Provide pre-emptive support through KB, technical articles and sample programs
  • Learn new technologies and train the team on new technologies
  • Uphold consistent processes and case handling standards according to service delivery guideline
  • Participate in projects that benefit the Customer Service & Support(CSS) Department
  • Provides limited mentoring on relatively limited topics to others
  • Reports software bugs, customer suggestions and customer incident information to product groups

Nature & Scope

  • The position of Support Engineer must provide direct contact from Microsoft to the customers via the MS hotline, Email and Internet service.
  • The Support Engineer must be extremely accurate in the information and solutions provided to the customer.
  • The Support Engineer must decide among other things how best to satisfy each customer’s needs in varying critical and non-critical situations.
  • The Support Engineer must also maintain a high level of professionalism and quality when interacting with Microsoft customers. The Support Engineer is only responsible for managing his/her own time and functions.

Knowledge & Skills

  • University Degree in Computer Science or Engineering or equivalent experience
  • At least 2 years working experience with SQL, IIS or as developer
  • Required and preferred solid SQL & IIS experience and knowledge
  • Development experience with .Net Framework add-on functions.
  • Solid Knowledge of Microsoft products & tools
  • Ability to learn new technology at a rapid pace
  • Excellent problem solving skills
  • Korean & English communication skills
  • Preferred if she/he has experience of the following area: SPS, SQL and IIS
  • MCSE or MCDBA or MCSD certification


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